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“These guys are great! Best landscaping service I’ve used by far. All their staff and landscaping crew are friendly and helpful, and willing to tackle whatever needs to be done. Scheduling tree service and extra projects is easy. Employee turnover is minimal, so management must be doing a great job with personnel. Highly recommended!!”

Kahana M.

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Most Popular FAQs

How do you design landscapes that enhance our brand image and customer experience?

We invest our time understanding your business and your customers before we start designing.

A luxury resort needs different plantings and maintenance than a medical office complex. We consider things like seasonal color, fragrance, traffic flow, and maintenance visibility.

For retail properties, we focus on creating attractive entrances and comfortable outdoor spaces that encourage people to linger.

Hotels might need dramatic specimen plantings and seasonal displays. We also consider practical things like sight lines for security and accessibility for maintenance.

The goal is making your property memorable for the right reasons.

Do you have experience with HOA or property management company requirements?

We work with several major property management companies on the island and understand their approval processes, reporting requirements, and budget constraints.

Most HOAs require advance approval for plant changes or major work, so we build that timeline into project planning. We’re used to attending HOA meetings when needed and can prepare presentations with photos and cost projections. Property management companies usually want detailed documentation and photos, which we provide as standard practice.

Each management company has its own quirks, but we’ve learned to work within their systems.

How do you handle high-traffic areas and durability concerns?

Commercial properties take a beating, especially in Hawaii where everything grows fast but also breaks down quickly in the sun and salt air. We select plants that can handle foot traffic, car exhaust, and constant sun exposure.

For high-traffic areas, we often recommend hardier ground covers and more frequent replacement schedules for seasonal color. We also design with maintenance access in mind – there’s no point in creating beautiful areas that can’t be properly maintained. Sometimes this means choosing slightly less dramatic plants that will look good consistently rather than spectacular plants that will look terrible if they’re not perfect.

What warranty do you provide on installations and plant materials?

New plantings are guaranteed for one full growing season – typically 12 months – as long as our irrigation recommendations are followed.

Hardscape work like walkways and walls carry a two-year warranty on workmanship. We replace failed plants at no charge, though we do investigate why they failed to prevent it from happening again.

Irrigation system installations are warranted for parts and labor for 6 months. We stand behind our work, but we also educate clients on proper care because that’s really the key to long-term success with landscaping.

Do you provide detailed cost breakdowns and transparent pricing?

Absolutely. Our estimates break down labor, materials, equipment, and overhead so you can see exactly what you’re paying for. We don’t pad estimates or include mysterious charges. If material costs change significantly during a project, we discuss it with you first.

For ongoing maintenance contracts, we provide annual cost projections broken down by month so you can budget accurately. We’ve found that transparency builds trust, and we want long-term relationships with our commercial clients.

What technology do you use for project tracking and client communication?

We use a field management system that lets us send you photos and updates in real time. After each service visit, you’ll get an email with photos showing what was completed and notes about anything we noticed. For larger projects, we provide weekly progress reports with photos.

Clients can also log into an online portal to see their service history, upcoming appointments, and submit service requests. It’s not fancy, but it works well and keeps everyone informed. Some of our property management clients really appreciate being able to track multiple properties from one dashboard.

Are your crews background-checked and uniformed for professional appearance?

All our employees go through background checks – it’s required for most of the commercial properties we service anyway. Our crews wear He-Man Landscaping uniforms and carry company ID badges.

Vehicles are clearly marked with our company information and phone number. We’ve found that professional appearance really matters to our commercial clients’ customers and tenants. If someone doesn’t look the part or doesn’t represent us well, they don’t last long on our team.

How do you ensure compliance with local water restrictions and environmental regulations?

We stay current with county water restrictions and actually help our clients navigate them. During drought periods, we can retrofit irrigation systems with smart controllers and drought-tolerant plantings. We’re familiar with native Hawaiian plant requirements for certain developments and can help with compliance there too.

For erosion control and storm water management, we work with local environmental consultants when needed. We also track our water usage on commercial properties and provide reports that some clients need for their sustainability certifications.

Do you carry commercial-grade insurance and can you provide certificates of insurance?

We carry $2 million in general liability and $1 million in commercial auto coverage, plus workers’ compensation for all employees. We can add your property as an additional insured at no charge – most property management companies require this. Getting you a certificate usually takes less than 24 hours.

We also carry specialized equipment insurance because some of the machinery we use on commercial properties is pretty expensive. Our insurance agent understands the landscaping business, so we’re properly covered for the unique risks we face.

What happens if you can’t complete scheduled maintenance due to weather?

Hawaii weather can be unpredictable, especially during rainy season. If we can’t complete a scheduled service due to heavy rain or unsafe conditions, we automatically reschedule within 48 hours at no extra charge.

We don’t just skip the week – we make it up.

For essential services like irrigation repairs or storm cleanup, we work in light rain when it’s safe to do so. We’ve been doing this long enough to read the weather patterns pretty well, so we usually know a day ahead if we need to adjust schedules.

Do you provide year-round maintenance contracts, and what does that include?

Absolutely. Most of our commercial clients are on annual contracts because it keeps their costs predictable and ensures their property always looks professional.

Our standard commercial maintenance includes weekly mowing and edging, monthly shrub trimming, quarterly deep pruning, irrigation system monitoring, and seasonal plant rotation.

We also handle pest management, fertilization on a schedule that works with Hawaii’s growing seasons, and storm cleanup.

The contract pricing is typically 15-20% less than paying for individual services, plus you get priority scheduling.

What is your typical response time for emergency landscaping issues?

For true emergencies like fallen trees blocking access or major irrigation breaks, we aim to have someone on-site within 4-6 hours during business days, often sooner.

We keep emergency crews on call because we know that a downed tree or flooding irrigation can shut down your business. For after-hours emergencies, we have a 24-hour service line – (808) 877-6666 – and typically respond within 12 hours.

Storm damage gets priority treatment since we know how quickly Hawaii weather can change and impact multiple properties at once.

Who will be my main point of contact throughout our service relationship?

You’ll have a dedicated account manager who knows your property and your specific needs. For larger accounts, that’s usually Shannon or one of our senior project managers.

We don’t shuffle you between different people every time you call. Your account manager does regular site visits, handles scheduling, and is your go-to person for any issues.

You’ll also have direct contact with crew supervisors for day-to-day communication, but your account manager coordinates everything and makes sure nothing falls through the cracks.

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(808) 877-6666

services@hemanservices.com

Serving:
Lahaina, HI
Kahului, HI
Wailea, HI
and surrounding areas

He-Man Landscaping, a Sperber Company.

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Online: sperbercompanies.ethicspoint.com
Phone: 844-718-1260
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